Privacy Policy

Kineto (“Kineto,” “we,” “us,” or “our”) operates the website kinetotech.com (the “Site”) and provides commerce and logistics automation solutions, including ecommerce fulfillment, last-mile delivery, smart lockers, smart vending, self-service kiosks, restaurant management, and retail automation (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, submit a form, or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit through forms on the Site, including:

• Contact form: full name, email address, phone number, subject, and message content
• Demo requests and “Talk to Expert” inquiries: name, email, phone number, your preferred date, time and time zone, and any notes you add
• Brochure download requests: name, email address, and solution of interest
• Newsletter signup: email address
• Account sign-up requests: account type (operator or merchant), full name, company name, work email, phone number, and the solution you’re interested in

1.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring/exit pages
• Approximate location derived from IP address

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies, categorized as:

• Functional cookies: necessary for the Site to operate and cannot be disabled
• Preference cookies: remember your settings and choices
• Statistics cookies: help us understand how visitors use the Site
• Marketing cookies: used to support relevant advertising, including by third-party vendors

1.4 Marketing Attribution

If you accept statistics or marketing cookies, we store a first-party cookie named kineto_attribution for up to 90 days. It records how you first arrived at the Site: campaign tags in the link you followed (such as utm_source, utm_medium and utm_campaign), advertising click identifiers (such as gclid or fbclid), the page you landed on, the referring website, and the date of your first visit.

When you submit a form, this information is sent with it so we can understand which channels and campaigns bring enquiries. If you reject these cookies, or withdraw your consent later, the cookie is not set or is deleted, and no attribution data is sent with your forms.

1.5 Spam and Abuse Protection

Our forms are protected by Google reCAPTCHA, which analyzes information such as your IP address, browser and interactions to tell people apart from automated abuse. Its use is subject to the Google Privacy Policy and Terms of Service.

You can manage your cookie preferences at any time through the Cookie Settings button on the Site.

2How We Use Your Information

We use the information we collect to:

• Respond to inquiries, demo requests, and support questions
• Deliver requested brochures and marketing materials
• Provide, maintain, and improve our Services and Site
• Send newsletters and product updates (you may unsubscribe at any time)
• Review account sign-up requests and set up and administer your Kineto account
• Analyze Site usage, measure the performance of our marketing campaigns, and improve user experience
• Detect, prevent, and address technical issues, fraud, or security incidents
• Comply with legal obligations

3Legal Basis for Processing

Where applicable law requires a legal basis for processing (such as under the EU/UK General Data Protection Regulation or Turkey’s Personal Data Protection Law No. 6698 (“KVKK”)), we process personal data based on:

• Your consent (e.g., cookies, newsletter signup)
• Performance of a contract or steps taken at your request prior to entering a contract (e.g., responding to a demo request)
• Our legitimate interests in operating and improving our business, provided these do not override your rights
• Compliance with a legal obligation

4How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf, such as website hosting, form processing, customer relationship management (CRM), email delivery, spam protection, and analytics
• Advertising and analytics partners, where you have consented to marketing cookies
• Professional advisors (e.g., legal, accounting) where necessary
• Authorities or third parties where required by law, regulation, legal process, or to protect our rights, property, or safety
• A successor entity in connection with a merger, acquisition, or sale of assets

5Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and inquiry data is generally retained for the duration of our business relationship and a reasonable period thereafter, unless a longer retention period is required by law.

6Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7International Data Transfers

Kineto is based in Istanbul, Turkey. If you access the Site from outside Turkey, your information may be transferred to, stored, and processed in Turkey or other countries where our service providers operate. Where required, we take steps to ensure such transfers comply with applicable data protection laws.

8Your Rights

Depending on your jurisdiction, you may have the right to:

• Be informed about whether we process your personal data
• Access, correct, or request deletion of your personal data
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
• Lodge a complaint with a supervisory or data protection authority

To exercise any of these rights, contact us using the details in Section 12 below.

9Children’s Privacy

The Site and Services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.

12Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at: